Cancellation & Refund Policy

1. Digital Products (₹39 RTO Extract & Credit Packs)

Digital vehicle reports and credit recharge packs are delivered instantaneously upon successful payment confirmation.

• Because digital reports are immediately generated and accessible, completed reports are generally non-refundable once viewed.
• Failed Data Fetch: If an upstream registry server outage prevents your report or RTO Dossier from loading after payment, your credits will be refunded automatically or a full cash refund will be processed upon email request within 24 hours.

2. Doorstep Vehicle Inspection (₹499)

For physical doorstep inspections booked through VeriCar:

• Full Refund: You may cancel your booking up to 4 hours before the scheduled appointment slot for a 100% refund.
• Free Rescheduling: You can reschedule your appointment slot free of charge up to 2 hours before the technician visit.
• Post-Dispatch: Cancellations made after a certified technician has already arrived at the location will incur a nominal technician conveyance fee (₹149), and the remaining balance will be refunded.

3. Refund Processing Timeline

All approved refunds are initiated within 24 to 48 hours of verification.

The refunded amount will be credited back to the customer's original source of payment (UPI ID, NetBanking account, or Debit/Credit Card via Razorpay) within 5 to 7 working business days, depending on your bank's processing cycle.

4. How to Request a Refund

To initiate a cancellation or refund, email our support team at support@vericar.online with:

• Your registered email address
• Vehicle Registration (RC) Number
• Razorpay Payment ID / Order Reference
• Reason for refund request

Our support team reviews and responds to all refund requests within 24 hours.